Product details
Web ID: 248620113,851 reviewssorted by Newest
Poor Quality for phone calls
The person on the other end is experiencing breakups and unclear audio due to excessive background noise. The microphone quality isn’t as good as that of my other Bose headphones. While excellent for listening to music, they’re not reliable for phone calls.
Customer review from bose.com
Response from bose.com
Hi there! Thank you so much for sharing your feedback. We’re glad to hear that you’re enjoying the sound quality of the Ultra Open Earbuds for listening to music. We’re sorry to learn, however, that phone calls haven’t been as clear as you expected. While the Ultra Open Earbuds are designed to deliver excellent audio in an open‑ear form factor, we understand how important it is for calls to sound clear and consistent. Factors such as background noise, your surroundings, or device settings can sometimes affect call performance. To help ensure your earbuds are performing at their best, here’s a quick guide with helpful tips and recommendations: https://bose.life/41OCOtK Daisy - Bose Customer Support
So Comfy, I Feel Asleep Wearing Them
I tried several ear buds, including AirPods, but they were either uncomfortable or wouldn’t stay in my ears. Frankly, these didn’t look like they would be comfortable either. I was wrong. Along with great sound, they are so comfortable, I fell asleep wearing them the first night. Great purchase!
Customer review from bose.com
Great sound quality
I love the sound quality and being able to control the equalizer. My only issue is that the cuffs are very flexible. They don't feel secure when they are on.
Customer review from bose.com
Great sound
The sound quality is great for music, audio books, but not as much for mobile phone calls. Microphone seems not to work well on phone calls, but it could be a setting. Battery life is not amazing, but the sound quality makes up for it. Minimalist functionality available on the buds via the buttons, but better than nothing.
Customer review from bose.com
Stops working
I'm on my second pair in a year. One ear bud continues to stop working. I have never dropped them I don't let them get wet. They just stop working.
Customer review from bose.com
Response from bose.com
Hello Josh! We’re sorry to hear that you’re experiencing issues with your Bose Ultra Open Earbuds. Rest assured, we are committed to delivering great quality, and this is not the experience we want you to have. One possible reason an earbud may not be working is that it isn’t properly connecting to the charging case. This could be due to debris on the battery contacts of the earbuds or inside the case. If the charging contacts are obstructed by dirt, debris, or liquid, the earbuds may not charge correctly. Please ensure that none of the charging pins in the case are recessed, they should protrude slightly. Clear any debris by gently wiping the contacts or using compressed air. Also, if the blue plastic film is still inside the case, please remove it. For more detailed steps, you can check the full troubleshooting guide here: https://bose.life/4vaisZI This will walk you through solutions that may help resolve the issue. If the problem continues, our support team will be happy to help: https://bose.life/contactus We hope these tips improve your experience, so you can get back to enjoying your earbuds to the fullest. Sophie - Customer Support
This is so sad
Unfortunately, I am having a bad experience with these earbuds; they turned out to be defective, as the volume is far too low. Furthermore, when I filed a claim, I wasn't given the option to choose the same color as my original purchase. What a terrible experience.
Customer review from bose.com
Response from bose.com
Thank you for sharing your feedback, Fran. We’re truly sorry to hear about your experience with the earbuds and the inconvenience caused by the low volume issue. To help you further with your Bose Ultra Open Earbuds, here’s a helpful article that may resolve the low volume problem: https://bose.life/40XCyIF Gem - Customer Support
Awesome Features
Had for a few weeks and it’s a great investment. The sound is clear and crisp. The vibration is unreal it makes you want to dance. The setting put you in the music and the sounds come from all sides. The look is clean and sleek. The feel is not cheap but just perfect. Charging does not take long and the battery is everything that it says it is (long life). I highly recommend this product especially for the comfort and sound. Can wear all day without it hurting your ears or feeling heavy. It is very light weight.
Customer review from bose.com
Great Fit
I love these Open Earbuds. I never could wear Air Pods as they never stayed in my ear. The Bose are wonderful for clipping on the ear and staying there. Thanks
Customer review from bose.com