DysonPurifier Hot+Cool HP1
Product details
Web ID: 22564979144 reviewssorted by Newest
Dyson has disabled WiFi heating
I bought this heater specifically for the WiFi capabilities, but Dyson has decided that you cannot control the temperature of the heater from wifi. It's my understanding the feature works in other countries, just not the US. Dyson, if you are listening, please rethink this decision.
Customer review from Dyson
Response from Dyson
Hello there, thank you for sharing your feedback - we're sorry you're disappointed. Your Dyson heater is compliant with safety standard UL 1278, which is required by the US government. For this reason, heating and temperature control are not available in the MyDyson™ app. Please use your machine’s remote control instead. If you need assistance or have questions, feel free to connect with us via Live Chat or call our support team at 866-693-9766. We're here to help.
Amazing service
I’m Dyson’s fans. This is my 3rd Dyson’s product. So far no issues of their quality. However, I bought this two months ago and it has to be sending to repair. But, I can’t complain about how amazing customer and repair team service. Prompt response by email and phone, also quick arrangements to collect the purifier for repair. As under the warranty, so I’ve a replacement that they cannot repair it. Happy to have my Dyson back. It’s so fast to warmup the room and purify the air. Satisfied!
Recommends this product
Customer review from Dyson
Response from Dyson
Thank you for sharing your thoughts. We’re sorry your Purifier Hot+Cool needed a repair so soon, but we’re glad to hear our team was able to resolve it quickly and you’re happy with the support received. The HP1 model is designed to heat and cool, while automatically removing allergens and pollutants from the air. It also uses a sealed HEPA and activated carbon filtration system, so you can enjoy cleaner air all year round.
Slow / barely working remote
The remote is slow and barely works. For a 500 dollar a fan (almost a tv price) you would think the remote would work well. Rest of the fan works fine. They don’t tell you but the app doesn’t have full functionality due to regulations.
Customer review from Dyson
Response from Dyson
Hi there, thank you for sharing your feedback. We’re sorry to hear that you’re experiencing trouble with your fan’s remote and that it isn’t performing as you’d expect, especially given your investment. We appreciate your comment about the app’s functionality and want to assure you that your concerns have been heard. If you’d like us to look into this further or provide more support, please reach out to us via live chat or phone. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Great Service
This was a replacement for an older model that could not be repaired. It is just as fabulous as the old one, which sometimes is not the case. Your service is also brillant!
Customer review from Dyson
Response from Dyson
Thank you for taking the time to share your review. We’re delighted to hear that your replacement machine is just as fabulous as your older model and that you found our service brilliant. If you ever need further support, you can reach us at https://www.dyson.com.au/dyson-support
Great
Temperature, air flow, utter silence and the cutest little very functional, user friendly robot in the room! Thank you again Dyson!
Customer review from Dyson
Response from Dyson
Thank you for your fantastic review! We’re delighted to hear you’re enjoying the precise temperature control, quiet airflow, and friendly design of your Dyson robot. It sounds like it’s made itself right at home. Your kind words mean a lot to us, and feedback like yours inspires our team to keep pushing the boundaries of what’s possible. Thanks again for sharing your experience and being part of the Dyson family!
Great Cordless Vacuum
This new Dyson replaces one I had for several years. I love the fact that it’s cordless. I use it primarily on wood and tile floors, where it does a great job. It seems a bit quieter than our last Dyson. It’s very effective at picking up debris. I am so glad to have it.
Recommends this product
Customer review from Dyson
Response from Dyson
We appreciate your continued trust in Dyson for your cleaning needs. Knowing your new vacuum is both quieter and more effective at picking up debris shows we’re making real strides in user comfort and performance. Cordless convenience is a game changer, and we’re glad it’s making your home care even easier.
good unit
why no heating function on app to changed the temperature setting.
Customer review from Dyson
Response from Dyson
Hi there, thank you for your review, and we’re glad to hear you’re enjoying the unit. We understand your interest in adjusting the heating temperature through the app, and we appreciate you sharing this suggestion with us. We’d love the chance to look into this further and support you directly, so we warmly invite you to reach out to our live chat or call support team. They’ll be happy to guide you and help enhance your experience. Your satisfaction matters to us, and we’re here to help.
Awesome
We love this product. It heats the room pretty well. The best thing is the ability to control it on our phones.
Recommends this product
Customer review from Dyson
Response from Dyson
Thank you so much for taking the time to share your experience with us. It’s wonderful to hear that the heater is keeping your room warm and comfortable. That’s exactly what we design it to do. And we’re especially glad the ability to control it from your phone has been helpful. We put a lot of thought into making our products intuitive and easy to use, so knowing it’s fitting seamlessly into your routine really means a lot to our team.