LancômeHypnôse Drama Waterproof Mascara
Product details
Web ID: 5595271,212 reviewssorted by Newest
Best Mascara ever! Stays on even through surgery!
I was in the hospital due to a trauma, was on a ventilator for 3 days and in the hospital experiencing 4 major trauma surgeries. My mascara never budged the entire time! The nurses continuously asked my sister what kind it was, and Lancôme got many new customers lol. This is also the only waterproof mascara that I can swim in and is truly waterproof. It never runs down my face, even if I wipe my eyes. I’m having a hard time finding it now. None of the big name stores are carrying this exact kind anymore. I’m glad I can get it here. PLEASE DONT STOP MAKING THIS!! I’ve been using this for 20 years and can’t live without it!
Recommends this product
Customer review from lancome-usa.com
Goodbye My Friend I will Truly miss you!
After using Lancôme’s Hypnôse Drama mascara since it was first introduced 17 years ago, I’m disappointed to say it’s time to say goodbye. This new formula simply doesn’t compare to the original. I have naturally long eyelashes, and the original formula always delivered effortless volume with a smooth, clean finish. Unfortunately, the new version is much more difficult to work with and has an unpleasant smell. While it does add volume, it’s not in a flattering way—it clumps my lashes together so badly that I’ve had to use a needle to separate them just to feel comfortable going out. On top of that, the mascara doesn’t seem to dry properly, which only leads to more clumping as the day goes on.
Customer review from lancome-usa.com
Response from lancome-usa.com
Hello VOGELBIRDFLY. Thank you for taking the time to reach out. We are sorry to hear that our Hypnose Drama Mascara no longer meets your expectations. We appreciate your candid feedback as it helps us to better understand how we can improve. As an alternative option we suggest you try our Monsieur Big Waterproof Volume Mascara. The longwear formula is smudge-proof, clump-free and doesn't flake, delivering high intensity, ultra-black pigments with each swipe. The round brush delivers the perfect amount of formula and evenly coats each lash while the wavy fiber bristles build quick volume. Here is a link with more information: https://tinyurl.com/2j8el668 We hope you will give it a try soon!
Crumbed eyelashes
It smells bad and my eyelashes stay short and thick dried out looking , texture is crumbelly. I do not like this product at all.
Customer review from lancome-usa.com
Response from lancome-usa.com
Hi Llls! We are truly sorry to hear that your experience with Hypnôse Drama Waterproof Mascara did not meet your expectations. We completely understand your frustration with a texture that feels crumbly or looks dried out. Since waterproof formulas are specifically designed with a higher wax and polymer content to resist moisture and hold a curl, they can sometimes appear drier on the lashes than a traditional mascara. To achieve a smoother and more hydrated application, we highly recommend pairing your mascara with our Cils Booster XL Enhancing Lash & Mascara Primer, which is infused with Vitamin E and Provitamin B5 to nourish and smooth your lashes. For the best results, simply sweep the white primer from the base to the tips of your lashes and immediately apply your mascara while the primer is still wet to lock in that extra volume and hydration. You can find out more about tis product here: https://tinyurl.com/2xjh2nbn. Regarding the scent you mentioned, we sincerely appreciate you bringing this to our attention as it is certainly not the luxurious experience we want for you. We will be sure to share your feedback with our Product Development Team! Thank you for your honest feedback, and please do let us know if you decide to try the Cils Booster XL to see if it provides the smoother finish you are looking for!
Awesome
I love this mascara! It’s long lasting and it doesn’t flake off. I like how it makes my lashes look long and full.
Hypnose
I started trying other mascaras and products. I am now back to Lancôme. I love this mascara and the new mascara melter makes it easier to take the waterproof mascara off. Just disappointed that I received no samples with my products.
Recommends this product
Customer review from lancome-usa.com
The new formula is horrible, ruined this mascara.
I've been using this mascara for many years, and it was the best waterproof mascara I've ever tried. I lived it. However, the last time I bought it it was completely different and it's just horrible now. It doesn't do anything, doesn't go on my lashes right, doesn't stay on my lashes, doesn't add any volume, clumps. Absolutely useless. I had to throw it away. What happened to my favorite mascara? I saw that in other comments someone wrote the formula was changed? Why? How could you ruin such a great mascara, Lancome?
Customer review from lancome-usa.com
Response from lancome-usa.com
Hi there! Thank you so much for your honest feedback and for being a loyal user of our Hypnôse Drama Waterproof Mascara for so many years! We are truly sorry to hear about your recent experience and want to assure you that there have been no recent formula changes to this product; however, we completely understand your frustration and encourage you to reach out to us in the future so we can assist you right away. To achieve the best results and prevent clumping, we highly recommend starting with our Cils Booster XL Enhancing Lash & Mascara Primer (click here: https://tinyurl.com/2xjh2nbn) and using the S-shaped brush in a gentle zigzag motion from root to tip to evenly coat every lash. Then applying the Hypnôse Drama Waterproof Mascara while the primer is still wet! We still understand the disappointment of the product not working in the way you know how or love. If you would like to speak with someone directly about this, please call our Consumer Care Center at 1-800-26-2663 (10am-7pm EST, M-F) and reference case number #45685789 so we can further assist you. Thank you again for your patience and for sharing your thoughts with us!
The best mascara!
Great product!!! Lashes look longer and more full.
Recommends this product
Customer review from lancome-usa.com
Naturally Beautiful
Lengthens, and volumizes. Waterproof. Brush is easy to apply with top and bottom lashes.
Customer review from lancome-usa.com