Kiehl's Since 1851Lip Balm #1
Product details
Web ID: 10044771,480 reviewssorted by Newest
Disappointing
The has been my go to lip balm for many years. But lately I’d seems like there’s a new formula that is cloudy rather than clear and doesn’t last. At all. Used to be able to apply once in the morning. I feel like I’m applying every few hours now. Wonder if it’s on purpose. Deeply disappointed.
Customer review from kiehls.com
Bring back the old formula.
My mother has used Kiehls products since the 60s, I have used Kiehls products quite literally my entire life. The lip balm has been a staple, I would keep them everywhere!! I was loyal!! But now, I’m not. Noticed all my million tubes I had all started looking low, replenished my supply and I knew immediately something was off. The new formula is so bad it’s not even funny. It is DRYING, it has a weird texture, and quite honestly the product feels cheap. I am resorting to cutting open old tubes to try and salvage any of the old formula I can. Kiehls, this was such a bad move. And I’m not alone! Look at the reviews, and that’s just from the people who like myself feel so strongly about it that they come and let you know. Think about all the customers who share these thoughts but are no longer buying your products in silence! Bottom line—We want the old formula or nothing at all. Don’t fix what’s not broken, THAT would be a better buisness move.
Customer review from kiehls.com
Response from kiehls.com
Hi there! We truly appreciate your lifelong loyalty to Kiehl’s and are so sorry to hear the new Lip Balm #1 formula didn't meet your expectations. We understand how disappointing it is when a staple product changes, and we've shared your feedback directly with our team. For the deep hydration you’re looking for, we’d suggest our Buttermask for Lips. It’s an intensive treatment with Fair Trade Coconut Oil and Wild Mango Butter designed to nourish dry lips overnight or as a heavy daytime balm. View it here: https://tinyurl.com/yxe75h7u We’d love to help restore your confidence in us. Please give our experts a call at 1-800-543-4572 (Mon–Sun, 10am–7pm EST) for further assistance.
New Lip balm bombed
A legend. An icon. Ruined. Disappointed is an understatement. I’ve been using this lip balm for 30 years and the new reformulation is terrible. You’re better off buying chapstick. So sad. I would give ZERO stars if I could.
Customer review from kiehls.com
Response from kiehls.com
Hi there! We completely understand your disappointment, and we’re really sorry to hear about your experience with our Lip Balm #1 new formula. As a loyal Kiehl’s customer for over 30 years, your feedback is incredibly valuable to us. We truly appreciate your support throughout the years, and we’ll make sure your concerns are passed along to the quality team. Thank you again for sharing your thoughts, and we hope to continue serving you in the future. Feel free to call us for other product recommendations at 1-800-543-4572 Mon - Sun 10am-7pm EST.
Lip balm #1
the consistency and texture of this product (lip balm #1) used to be our ultimate family favorite for so many years. The blend has changed to a white color instead of the more oily yellow. It does not moisturize lips anymore or give any shine. Bring back the original!
Customer review from kiehls.com
Response from kiehls.com
Hi LKMa, we appreciate your feedback about a change you've noted in the Lip Balm #1 and will be sharing them to ensure the best quality is always reflected. The opinions of our customers are important to us when making decisions about our products and services. It is possible that minor changes have been made in the formula of a product; however, the performance should meet or exceed previous results. There are different reasons why a formula might be changed; availability of ingredients, changing industry requirements, and product improvements are common examples. The ingredients listed on the physical product are always the accurate listing. We apologize for any inconvenience this has caused you and thank you for being a valued Kiehl's member!
disappointed
i’m like many others, long time fan of the original lip balm, over 20 years! opened this new formula and instantly thought something was off, this stuff just doesn’t work, it’s thin and feels oily, definitely will not purchase again!
Customer review from kiehls.com
Response from kiehls.com
Hi jc87! Thank you for being such a loyal fan of our Lip Balm for over 20 years! We truly value your long-standing support, and we are sincerely sorry to hear that the new formula did not meet the high standards you’ve come to expect from us. We understand how disappointing it is when a 'holy grail' product feels different. Our goal with any update is to maintain the efficacy you love while meeting modern ingredient standards, but we hear your feedback clearly regarding the thinner, oilier texture. We would love the opportunity to make this right for you. Please reach out to us at 1-800-543-4572 Mon - Fri 10am-7pm EST so one of our experts can assist you with a resolution for your purchase. We hope to keep you as part of our Kiehl’s family!
My lips are renewed again
New lips
Recommends this product
Customer review from bloomingdales.com
Don’t buy this!
Don’t buy this! I tried to use my lip balm tonight and a steady stream of liquid poured out of the tube, ugh!! Plus the new formulation pales in comparison to the old one— it’s going in the trash. I’ve been a loyal Kiehl’s customer for 35 plus years, but won’t buy their products again. Too bad, it’s used to be a great company.
Customer review from kiehls.com
Response from kiehls.com
Hi there! We’re so sorry to hear how disappointed you’re feeling, especially after Lip Balm #1 has been part of your routine for so many years. We truly value the loyalty you’ve shown us, and we understand how frustrating it can be when a longtime favorite changes. While the formula was updated to be vegan-friendly, we recognize that it may not feel the same for everyone. Your feedback and concerns about trust and consistency are incredibly important to us, and we’ll be sure to share them with our team. We’d appreciate the chance to connect with you directly. Please feel free to give us a call at 1-800-543-4572 (Mon–Sun, 10am–7pm EST) and provide case number 45585380. We appreciate you being part of the Kiehl’s community.
Actually vile.
I used to love the #1 lip balm pre-formulation but now it’s actually unusable. It’s so liquidy it basically leaks out of the tube and it makes my lips drier than not using any product at all. I would recommend checking out a certain other cosmetics company who, after receiving bad feedback about their new lip product formulation, reverted back to their original formula.
Customer review from kiehls.com