LancômeLash Idôle Lash-Lifting & Volumizing Waterproof Mascara
Product details
Web ID: 13633077693 reviewssorted by Newest
Favorite Mascara
This is mine and my daughter's absolute favoriate mascara and we love that is comes in waterproof version. It looks natural and adds depth to lashes at the same time!
Recommends this product
Customer review from lancome-usa.com
Great lift
Great lifting mascara that does not clump easily. Easy to apply.
Recommends this product
Customer review from lancome-usa.com
It does clump!
I bought this because it said it wouldn’t clump, but it does!
Customer review from lancome-usa.com
Response from lancome-usa.com
Hi SJP823! We are truly sorry to hear that you have experienced clumping with our Lash Idôle Waterproof Mascara, as we always aim for a beautiful, fanned-out finish. It is certainly frustrating when a product does not perform as you expected for your specific lash type, and we sincerely apologize for any disappointment caused. To provide some additional clarity, our clinical studies showed that 90% of users did not report any issues with clumpiness while using this formula. While we are saddened that you were part of the remaining group, your honest feedback is incredibly helpful as we strive to improve our products for every customer. Thank you so much for your transparency and for sharing your experience with us.
Great waterproof
This is my second favorite and I’m so glad to have it in waterproof it lengthens and stays on much better than the regular
Recommends this product
Customer review from lancome-usa.com
Great for small lashes
This mascara has been a great addition to my makeup collection. Not all mascaras work on me because my lashes are super small. This one holds up great and lasts all day without making me look like a raccoon.
Recommends this product
Customer review from lancome-usa.com
I always return to this one
The angled brush makes it easy to get the little, inside lashes.
Recommends this product
Customer review from lancome-usa.com
Great mascara
Wonderful mascara and colleague help at Lancome counter. Very knowledgeable.
Recommends this product
Not glossy
This mascara is very thick, making it hard to apply and is by no means GLOSSY. Why is it so hard to find a wet look mascara?
Customer review from lancome-usa.com
Response from lancome-usa.com
Hi there! We appreciate you bringing this matter to our attention regarding the Lash Idole Waterproof Mascara. We can understand how disappointing it must be when a product does not meet your expectations. We would love to assist you further with this matter, please give us a call at 1-800-526-2663 Mon-Friday 10am-7pm EST and provide the agent answering the phone with case number 45772807. We look forward to hearing from you!