Hot & Iced XL Coffee Maker with Rapid Cold Brew CM371

$169.99
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Product details

Web ID: 17814545

Hot, cold or over ice: This Ninja coffee maker can do it all, and with an amazing array of customization options. Choose brew strength and cup size, and Thermal Flavor Extraction technology will deliver perfect flavor from your own grounds. Model CM371

  • Product Features

    • Approx. dimensions: 12.32"L x 9.3"W x 15.08"H; approx. weight: 9.04 lbs.
    • Includes 12-cup glass carafe, permanent filter, and Ninja Smart Scoop
    • Brews everything from a single-serve cup, to a travel mug, to a carafe—no pods required
    • Eight brew sizes: Small cup, regular cup, XL cup, travel size, XL travel size and quarter, half, or full carafe
    • Classic, Rich, Cold Brew, and Over Ice options
    • Keep warm function
    • 24-hour delay brew
    • Easy-to-fill, removable water reservoir with auto-metering to sense water amount
    • Thermal Flavor Extraction® delivers perfect flavor with even saturation and precise temperature control for ultra-flavorful coffee
    • 1 year limited warranty
    • Metal, plastic, rubber, other
    • Wipe clean
    • Imported

  • Shipping & Returns

    • Our Normal Gift Boxing is not available for this item.
    • This item may not be shipped to Armed Forces Pacific, Armed Forces Americas, Armed Forces Europe, Hawaii, Northern Mariana, Federated States of Micronesia, Guam, Marshall Islands, American Samoa, Palau, U.S. Virgin Islands, Alaska
    • California and Minnesota customers call 1-800-289-6229 for Free Shipping information.
    • Returns are accepted at any Macy's store within 30 days from purchase date. Last Act items are final sale and sold "as is." No returns, exchanges, or price adjustments allowed.
    • For complete details, see our Shipping and Returns policies.

Ratings & Reviews

Here's what customers think
  • The coffee maker offers a variety of brewing options, including single cups and full carafes, both hot and cold.
  • Many users praise its fast brewing speed, excellent coffee quality, and convenient features.
  • However, some customers have reported issues with water leakage or the coffee not being hot enough.
  • While a few users were disappointed with the taste, the majority of reviews are very positive, highlighting the machine's flexibility and ability to cater to both hot and iced coffee drinkers.
AI-generated summary from 112 customers reviews.
4.1/5

124 star ratings, 112 reviews

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112 reviewssorted by Newest

Brando28
5 days ago
from Kansas

Brews more than wanted

I've had this coffee maker for about a year and a half but now when I put it on 28 oz it brews a whole pot. It just started this. Very strange 🤔 now I'm wondering if it is going to overflow one day.

Customer review from sharkninja.com

Response from sharkninja.com

SharkNinja6 days ago

Hi there, Thank you for taking the time to share this feedback with us. We understand how concerning it is when your coffee maker starts brewing more than the selected 28 oz, especially when you’re worried it could overflow. Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you. https://support.sharkninja.com/en-CA/article/CM360-Series-Ninja-Hot-Iced-Coffee-Maker-with-Rapid-Cold-Brew-Troubleshooting-Guide Kind regards, Ninja Kitchen

Les21
6 days ago

I love the versatility of coffee pot

I have owned a Ninja coffee pot since 2017 and I love them. This is my 3rd one. I love all of my Ninja appliances. I have a slow cooker combo, an outdoor grill air fryer combo, an air fryer

Recommends this product

Customer review from sharkninja.com

Pdmck
14 days ago
from Sacramento , Ca

Awesome

I bought this coffee maker 3 years ago. It has performed flawlessly, water still very hot, and makes the best coffee. It is similar to a very expensive imported version. I find the Ninja performs equally well at a substantially reduced price. Please don’t change or do any improvements. It’s great the way it is.

Recommends this product

Customer review from sharkninja.com

Deb68
30 days ago
from Livingston, TX

Great Coffee Maker!

Great coffee maker. Just what I was looking for. Only drawback is the power cord is to short,needs to be longer for my counter setup. Also would like to have a thermal craft instead of glass. Checked and there is not one available for this coffee maker. So far this coffee maker is working great, makes excellent coffee.

Recommends this product

Customer review from sharkninja.com

Brehold
30 days ago
from Pocatello idaho

Replacement up setting.

I still like it because it brews fast.However, this replacement for my one that quit working.Does not brew a full pot of coffee that is very dissatisfying. I love ninja products. However, I'm about ready to give up on the coffee makers. At 1 point before my last one decided to stop working. I was about ready to upgrade to a more fancy one. A step up with more options, and then in quit, working, and I had only had it for a little over a year, it was nice that they replaced it. But it would be nice if it would brew the coffee all the way, and after 2 pots, or should I say to 3/4 pots, You have to clean it.

Customer review from sharkninja.com

Response from sharkninja.com

SharkNinja1 month ago

Hi there, Thank you for leaving a review on the XL Coffee Machine. We are sorry to hear that your replacement unit is not working as it should. We understand how disappointing it can be when your new coffee maker does not produce a full pot, especially since your previous unit stopped working after a little over a year. We appreciate your feedback and your continued support for our products. To ensure this matter is resolved promptly, we recommend contacting our team through our official support page, where a representative can assist you directly. You may also use our self‑help guide, which includes detailed troubleshooting steps. We appreciate your patience and the opportunity to address this matter. All relevant links have been provided below for your convenience. Self-Help Guide: https://support.sharkninja.com/article/CM360-Series-Ninja-Hot-Iced-Coffee-Maker-with-Rapid-Cold-Brew-Troubleshooting-Guide Contact Page: https://support.sharkninja.com/contact-us   Kind regards, Ninja Kitchen 

DG918
1 month ago

Perfect coffee brewer for my use!

I'm a daily coffee drinker and a bean grinder. I really like the design and optional brew sizes with this model. I don't care for K-cup coffee so I stay away from those options. I own the cm401 which brews great coffee as well. I needed a second brewer for another location. This is perfect. I hope Ninja doesn't discontinue this style of brewers.

Customer review from sharkninja.com

KellyB
1 month ago

Horrible purchase

Recently bought this because I am an iced coffee addict. Purchase was disappointing, water and grounds everywhere.

Customer review from sharkninja.com

Response from sharkninja.com

SharkNinja1 month ago

Hi Kelly, Thank you for taking the time to leave your feedback, and we’re really sorry to hear about the trouble you experienced with your new coffee maker. That’s definitely not the experience we want for you. To help get this sorted, please check out our troubleshooting guide here: https://support.sharkninja.com/en-CA/article/CM360-Series-Ninja-Hot-Iced-Coffee-Maker-with-Rapid-Cold-Brew-Troubleshooting-Guide If the steps in the link don’t resolve the issue, it will automatically direct you to our Customer Service team, who will be more than happy to assist further. Kind regards, Shark Home

Sandyh
2 months ago

Doesn't get hot enough

I bought this a month ago and I really like the different brew options. It has the potential to be a great coffee maker. I doesn't make coffee hot enough. The hot coffee comes out a little more than lukewarm and I have to heat it up before I can drink it

Customer review from sharkninja.com

Response from sharkninja.com

SharkNinja2 months ago

Hi Sandy, Thank you for taking the time to leave a review. We’re unhappy to hear that, although you enjoy the different brew options on your Ninja coffee maker, the coffee isn’t coming out hot enough. Having to heat up your cup right after brewing is understandably frustrating, especially when the machine has so much potential. We appreciate you sharing this feedback, and we’ll be sure to pass it along to our internal teams. In the meantime, we recommend checking our self‑help troubleshooting guide below, which includes steps that may help resolve the temperature issue: https://support.sharkninja.com/article/CM360-Series-Ninja-Hot-Iced-Coffee-Maker-with-Rapid-Cold-Brew-Troubleshooting-Guide If the issue continues after trying those suggestions, the guide also explains how to reach our support team for further help. We’re here to support you and make things right. Kind regards, Ninja Kitchen.