FurnitureRadley 5-Pc. Fabric Chaise Sectional Sofa with Corner Piece
Macy's ExclusiveType: Left Arm Facing
Product details
Web ID: 75319831,271 reviewssorted by Newest
Complaint Poor Customer Service and Lack
I am writing to formally express my frustration and disappointment with the level of service I have received regarding my in-home service request. My appointment was originally scheduled for March 27, 2026, and the entire process has been handled with a clear lack of professionalism and accountability. The initial appointment was cancelled by your team without a proper explanation or any proactive effort to reschedule. I was left to call multiple times myself just to secure another appointment. What is even more concerning is the complete lack of follow-up after the in-home visit. A technician came to evaluate the furniture and took photos, yet since that visit, I have received no updates, no communication, and no indication that any progress is being made. This is especially frustrating considering the delays and inconvenience were caused on your end. As a customer, I expect timely communication, proper coordination, and respect for my time. Instead, I have been left without answer
Radley sectional
After 4 months this sectional was already sagging on the chaise seat. Foam cushion not firm. Macys sent a new cushion but did not cover it with the fabric cover. So now I have to try to squish the very large foam piece inside the fabric cover! I would not purchase again nor recommend.
Great sofa but they are Falsely Advertising Chaise
Like other reviews indicate- the chaise is in fact 61" and not the 64" they advertise. I even had them send a new one to replace our "short" one and it was the exact same size. 3" doesn't seem like a big deal but imagine if your blind date said he was 6'1 but showed up at 5'9'... disappointing ;)
Chemical offgassing odor is unbearable
I regret purchasing the Macy’s Radley 5-Piece Sectional. While it looks great and fits our space well, within hours of delivery, it began emitting a strong chemical odor that has made our main living room unusable for over six weeks now. This is not a mild “new furniture smell”—it’s an overwhelming off-gassing odor that fills the entire room. This has been incredibly disruptive, as this is our primary gathering area in the home. We’ve tried everything: airflow, baking soda, air purifiers, vacuuming, charcoal bags, even setting it out in the hot sun to speed up the off-gassing process. Nothing has worked and the smell hasn’t improved. For a major furniture purchase, this is a tremendous hassle and completely unacceptable. On top of that, the cushions are extremely firm—far from comfortable. While I could potentially adjust to the firmness or hope that they would break in over time, it’s irrelevant because the odor alone makes the couch unusable.
Love the Radley Sectional
I got the chrome beige with a double chaise and the matching ottoman from the Tacoma Macys. We absolutely love it. Dressed it up with different throw pillows. My old Radley lasted over 10 years and it was time for a new one. Really lightens up my living room. James our salesperson and David his mgr was absolutely great to work with. 5 star service!!! Highly recommend. Thank you!
Classic Sectional
I've had my Radley sectional (carmel) for just over a year now. It is wearing very well and has been easy to clean with upholstery spray cleaner (necessary with grands dontcha know!) I do move the pillows every week (they squish down, but if I flip them into different places no permanent squishes). It's not a sexy sofa, more like classic. I'm very happy with it!
Cushions are pancakes after 3 months
I have always loved the Radley and purchased one in 2017 that has held up amazing and recommended this couch to many friends. Unfortunately the quality has gone downhill SIGNIFICANTLY. We bought a new one for our family room that we received this summer and within 3 months the bottom cushions are completely shot. Flat as pancakes and extremely uncomfortable and awkward to sit on. There are only two of us in the home and so it is not even getting much use, wear or tear. I’m so disappointed, we will probably have to buy a new couch within this year. Look elsewhere.
Absolutely love this sectional
I absolutely love this sectiona! it’s exactly what I’ve been looking for. I wanted something that would fit my space perfectly while also being deep and incredibly comfortable, and this exceeded my expectations.With most sectionals, even when they look soft, they end up feeling firm the moment you sit down. That’s not the case here at all. This one is truly comfortable and inviting. I especially love the depth, it makes such a difference when you have company. Everyone has plenty of space, and it never feels crowded. It’s both functional and cozy, which is exactly what I needed. It’s not low to the floor so it’s easy to get up. I was surprised I found this at Macy’s unexpected as I was looking at all the big furniture stores and was not finding what I wanted. I just happen to stumble upon it when I was Christmas shopping. It did take three months to come in because I ordered it and not special fabric. My living room is still under renovation but I still wanted the sofa delivered :)