SharkPowerDetect™ Clean & Empty Cordless Stick Vacuum, IP3251
Product details
Web ID: 19727481457 reviewssorted by Newest
Christmas Gift
Bought this vacuum for my mom and dad and they love it.
Recommends this product
Customer review from sharkninja.com
I love shark
I bought it and it revealed that I never really got everything with a broom. I love the clean and empty feature I hated emptying vacuums
Recommends this product
Customer review from Shark Ninja
Keep your money … not worth it
I have really tried to like this product. Best features are charging station and self cleaning . Boost power is very poorly designed and only gives a boost transitioning from hard floor to carpet. Does not pick up well on hardwood floors. I would return this if I could , but waited too late. SO NOT WORTH THE MONEY.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Pearl, Thank you for taking the time to share your detailed feedback on the PowerDetect Cordless. We’re sorry to hear that your experience did not meet expectations, especially after giving the product a fair try. We appreciate you highlighting the features you liked, such as the charging station and self‑cleaning function. At the same time, we understand your frustration with the boost power behavior and pickup performance on hardwood floors, as well as the disappointment of feeling you missed the return window. That’s certainly not the value or experience we want for our customers. We’d like the opportunity to troubleshoot this with you and review whether there may be settings, usage tips, or support options that could help improve performance. Your feedback is important and helps guide future improvements. Please reach out to our support team here so we can assist you further: https://support.sharkninja.com/contact-us Thank you again for sharing your honest experience. Sincerely, Shark Home
Perfect vacuum
Best vacuum I’ve ever owned and is nowhere near the cost of its D———— predecessors. Have been using it for a few months now and love the fact that I do not have to get up close and personal with the dirt and debris. It is so easy to maneuver in small spaces and under furniture. It is well made, stores neatly and is always ready to go. It cleans up the whole place and then cleans up itself!
Recommends this product
Customer review from sharkninja.com
I got a brand new vacuum for Christmas and it's never been used and it doesn't work
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thanks for letting us know what happened. We’re really sorry to hear that your brand new Cordless PowerDetect isn’t working right out of the box. That’s not the experience we want for you, and we’d like to help get this resolved as quickly as possible. When you have a moment, please reach out to us here so our team can take a closer look and assist you: https://support.sharkninja.com/contact-us Sincerely, Shark Home
Exceeds expentatios!!!!
The Auto Empty Debris Canister is a game changer for what I thought was a small debris canister. The debris auto detect sensor works great. The baseboard detector works great.
Recommends this product
Customer review from sharkninja.com
Disappointed
I own Model: BU3521, and thought I would upgrade to this model to keep in a different area of my home. I love the convenience of no cord and vacuuming every day, so I figured since this had more features and it was more expensive it would be an upgrade. What a disappointment, I wish I had bought another BU3521. It's hard to turn on, it doesn't detect the flooring easily - doesn't pick up when vacuuming in reverse like the description says. When I used the power boost, the charge didn't even last 20 minutes. I didn't save the box, so I don't know how I can return and replace with the other model...Shark, can you assist?
Customer review from sharkninja.com
Response from sharkninja.com
Hi Katie, Thanks for taking the time to share your experience with us. We’re really sorry to hear that your Cordless PowerDetect hasn’t lived up to your expectations, especially since you’ve enjoyed your BU3521 so much. Turning the vacuum on should feel easy, floor detection should be consistent, and the vacuum should pick up effectively in both directions. We understand how frustrating it is when these features don’t work the way they should. We also know how disappointing it feels when the runtime drops too quickly while using power boost. Even without the original box, we’d be happy to take a closer look at your unit and explore options to make this right for you. When you have a moment, please reach out to us here so our team can assist you: https://support.sharkninja.com/contact-us Sincerely, Shark Home
Not happy
I’m having a charging problem already 2 weeks in. Yellow light now nothing. Bought thinking better than Dyson
Customer review from Shark Ninja
Response from Shark Ninja
Hi John, Thank you for taking the time to leave a review on the PowerDetect. We’re truly sorry to hear about the charging issue you’re experiencing, especially so soon after your purchase. We understand how disappointing this can be, and we’d love to help get your vacuum running the way it should. We recommend reviewing the troubleshooting steps in the link below to help resolve charging and indicator‑light concerns. You can also reach out to our support team using the support link provided, where our agents can offer one‑to‑one assistance and look into this further for you. All relevant links have been included below, and we hope to hear from you soon. Self-Help Guide: https://support.sharkninja.ca/en-CA/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca Contact page: https://support.sharkninja.ca/en-CA/contact-us Kind regards, Shark Home