Ella JayneGusseted Firm Plush Down Alternative Side/Back Sleeper 2-Pack Pillow, Standard
Product details
Web ID: 10537241571 reviewssorted by Newest
Comfortable
Soft
Recommends this product
Shipped from Goodwill Industries donation nonprofi
I ordered from Macy’s. Pillows came from Goodwill Industries, a nonprofit that sells donated items. When I saw the USPS notification of that fact, I called Macy’s CS (took a long time) to cancel the order. They said that was done, item would not be delivered, and that account would be credited. Non of that happened. Now I need to go to a Macy’s location to return the pillows.
Response from Macy's
Hi Simona. We're sorry for the confusion. Goodwill Industries also offers 3PL Warehouse services, which we use. They simply store and ship our items for us like any other warehouse. They are not used or donated items. We truly apologize for Macy's portion of the issue, but we wanted you to be sure that you would never receive used or donated items from Ella Jayne. Thank you!
Paid for Expedited shipping, arrived regular shipp
The pillow is nice, however, I paid for the expedited shipping so that it would arrive on Feb 18. It did not arrive until Feb 23rd. Very disappointed
Recommends this product
Side sleeper
Very full and comfortable pillow. Exactly as described. My husband is a side sleeper and it’s perfect for him. He is very happy with our purchase
Recommends this product
Customer review from ellajayne.com
Fabulous pillows worth every penny!!
These pillows are the best!
Recommends this product
The best pillows I’ve ever used in my life!
The Bedt Pullowd! Worth every penny!
Recommends this product
Pillow
They are not as firm as I thought they were going to be.
Inconsistent filler
I had purchased 2 firm Ella Jayne pillows previously and loved them so purchased 8 more for a mattress topper project. The ones I Received are not only inconsistent in size but also in firmness. About half are soft and half are firm. Hard to tell from the pictures. Not sure if I can use them for this project. Very disappointing.
Response from Macy's
Thank you for being a returning customer and for sharing your feedback. We are sorry to hear that these pillows felt different than your previous set. Our pillows are individually filled to a specific firmness. Still, because they are shipped in specialized roll packaging to protect them during transit, variations in loft and firmness may occur upon opening. We suggest putting them in the dryer on low heat for 10-15 minutes to help the fibers fully expand and reach their intended consistency. If that doesn't resolve the issue, please reach out so we can assist you further.