HartmannReserve 18" Backpack
Product details
Web ID: 1942242554 reviewssorted by Newest
Don’t be fooled by the outward appearance
So incredibly disappointed with the quality of this bag after being a Hartmann customer for years. The bag looks good from a distance but pretty cheaply made up close. Side strap broke on second use without any stress put on it (when it broke, you could the see the cheap plastic fitting inside the bag). Zippers are wonky and temperamental — I imagine they too will break after moderate use, epically reading other reviews. Unless o just happened to get a lemon, Samsonite should be ashamed of putting this out under the Hartmann name especially at the price point.
Customer review from shop.hartmann.com
Response from shop.hartmann.com
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Might be a LITTLE large for a carryon…
So far, I love the look, but have not yet traveled with it…upcoming trip will be first chance
Recommends this product
Customer review from shop.hartmann.com
This review is from Hartmann Reserve 19" DuffelLOVE IT!
Extremely spacious and functional, big enough for all toiletries, plus a change of clothes, which I always like to put in a carryon in case the airline loses my checked bags!!
Recommends this product
Customer review from shop.hartmann.com
This review is from Hartmann Reserve Large Check-in SpinnerQuality questioned…
I returned it. The material felt like cheap plastic, not up to the quality of my previous purchases (been buying Hartmann luggage for over 45 years).
Customer review from shop.hartmann.com
Response from shop.hartmann.com
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
This review is from Hartmann Reserve Check-in SpinnerWho knew it was Samsonite?
Really pretty piece of luggage inside and out, but wondering how it will wear since it is no longer Hartman but manufactured by Samsonite.
Recommends this product
Customer review from shop.hartmann.com
This review is from Hartmann Reserve Check-in SpinnerExcellent!!
Good looking, sturdy with excellent gliding wheels
Recommends this product
Customer review from shop.hartmann.com
This review is from Hartmann Reserve Large Check-in SpinnerCheaply Made
The zipper broke at the airport on the first time we traveled with this cheaply made suitcase. Hartmann warranty isn’t worth the toilet paper it’s written on. They have 1 warranty claim center in all of Texas, and require YOU to pay the shipping to send them their poorly made product to repair. After 30+ years as a Hartmann customer I won’t be buying their suitcases anymore.
Response from Macy's
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Do Not Buy
I have 3 of the large navy reserve check in spin bags and all 3 are broken! 2 have broken zippers after 1 use and the 3rd lost a wheel after its 3rd trip. I will report back after dealing with repairs and warranty.
Response from Macy's
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.