Jack BlackDouble-Duty Face Moisturizer SPF 20, 3.3 oz.
Product details
Web ID: 17160622407 reviewssorted by Newest
Used to be a great product, new smell is an issue
As others have said this new formula has an odd odor to it. I won’t ask to change it back to before but the scent before was very light and slightly pleasant. This new odor issue has gotta be addressed though. It’s unfortunate since this is probably my favorite jack black product. It’s very useful as a moisturizer with the added bonus of easy sun protection, the smell from the new formula is really the only issue. Jack black has been a great brand for me to buy from and interact with for many years so I still have a lot of faith in you guys. Thank you and good luck
Customer review from jackblack
Response from jackblack
Hi there, We’re so sorry to hear you’re having an issue with your Double-Duty, and we truly appreciate you flagging this for us. Our Quality team has been looking into what may be causing this, and your experience can really help us continue that fact-finding. When you have a moment, could you please email us directly at CustomerService@getjackblack.com if you haven’t already? If you still have the bottle, our team will send you a prepaid shipping label so we can take a closer look, and we’ll be happy to work with you on a refund if you purchase on GetJackBlack.com or exchange for a different product if you purchased at a retailer. Thank you so much for your patience and for helping us get to the bottom of this. We really appreciate it.
Horrible Smell
I love Jack Black and I have used this product for many years. The first time I used this new formula, I literally changed clothes 3 times because I thought the smell was coming from my clothes. It wasn't, it is the smell from this product. It smells TERRIBLE. The previous version was unscented. Jack Black, why change something that was perfect????? Where can I purchase the OG version?
Customer review from jackblack
Response from jackblack
Hi there, We’re so sorry to hear you’re having an issue with your Double-Duty, and we truly appreciate you flagging this for us. Our Quality team has been looking into what may be causing this, and your experience can really help us continue that fact-finding. When you have a moment, could you please email us directly at CustomerService@getjackblack.com if you haven’t already? If you still have the bottle, our team will send you a prepaid shipping label so we can take a closer look, and we’ll be happy to work with you on a refund if you purchase on GetJackBlack.com or exchange for a different product if you purchased at a retailer. Thank you so much for your patience and for helping us get to the bottom of this. We really appreciate it.
Change formula
Why they have to change the formula, beside it has a horrible smell, my face looks different when I apply it. I thought it was me, but then I used the old bottle. Thanks god I keep it, then I could see the difference. Time to change to a new brand
Customer review from jackblack
Response from jackblack
Hi Alex, We’re so sorry to hear you’re having an issue with your Double-Duty, and we truly appreciate you flagging this for us. Our Quality team has been looking into what may be causing this, and your experience can really help us continue that fact-finding. When you have a moment, could you please email us directly at CustomerService@getjackblack.com if you haven’t already? If you still have the bottle, our team will send you a prepaid shipping label so we can take a closer look, and we’ll be happy to work with you on a refund if you purchase on GetJackBlack.com or exchange for a different product if you purchased at a retailer. Thank you so much for your patience and for helping us get to the bottom of this. We really appreciate it.
BEWARE: FORMULA CHANGE!!
Been using this product for more than 5 years. Just repurchased 3 weeks ago. Immediately noticed a package change I had been waiting on for years. No more safety cap at the top but instead a twist cap to lock and unlock the product. Major pro there! However after using the product for the first time Immediately noticed new formula is very watery and runny. Smell seemed a little off. No longer that pleasant baby powder smell but a displeasing smell that stays with you for hours on end. Kiehl's did the same thing to their facial fuel spf20 years ago and I'm sure they have regretted it since but never bothered to change the formula back. Let's hope Jack Black does the right thing or they will lose tons of customers over this.
Customer review from jackblack
Response from jackblack
Hi there, We’re so sorry to hear you’re having an issue with your Double-Duty, and we truly appreciate you flagging this for us. Our Quality team has been looking into what may be causing this, and your experience can really help us continue that fact-finding. When you have a moment, could you please email us directly at CustomerService@getjackblack.com if you haven’t already? If you still have the bottle, our team will send you a prepaid shipping label so we can take a closer look, and we’ll be happy to work with you on a refund if you purchase on GetJackBlack.com or exchange for a different product if you purchased at a retailer. Thank you so much for your patience and for helping us get to the bottom of this. We really appreciate it.
New Formula Woes
I've been using this product for years, and my most recent order seems noticeably runnier than usual and has a displeasing sour smell to it. Tried shaking the bottle up and discarding the first few globs hoping it was just an issue at the top. No such luck, will be throwing in the trash.
Customer review from jackblack
Response from jackblack
Hi there, We’re so sorry to hear you’re having an issue with your Double-Duty, and we truly appreciate you flagging this for us. Our Quality team has been looking into what may be causing this, and your experience can really help us continue that fact-finding. When you have a moment, could you please email us directly at CustomerService@getjackblack.com if you haven’t already? If you still have the bottle, our team will send you a prepaid shipping label so we can take a closer look, and we’ll be happy to work with you on a refund if you purchase on GetJackBlack.com or exchange for a different product if you purchased at a retailer. Thank you so much for your patience and for helping us get to the bottom of this. We really appreciate it.
Slow delivery
Don’t order online. I ordered 2 weeks ago and still don’t have what I ordered.
Recommends this product
Unhappy with Formula Change
I’ve been using this same moisturizer for years now and recently I’ve learned that they’ve changed the formula. Now the moisturizer is runny and makes my face red maybe irritated after putting it on. Before I had zero breakouts and swore by this stuff as being the best but now I feel betrayed and disappointed.
Customer review from jackblack
Response from jackblack
Hi there, We’re so sorry to hear you’re having an issue with your Double-Duty, and we truly appreciate you flagging this for us. Our Quality team has been looking into what may be causing this, and your experience can really help us continue that fact-finding. When you have a moment, could you please email us directly at CustomerService@getjackblack.com if you haven’t already? If you still have the bottle, our team will send you a prepaid shipping label so we can take a closer look, and we’ll be happy to work with you on a refund if you purchase on GetJackBlack.com or exchange for a different product if you purchased at a retailer. Thank you so much for your patience and for helping us get to the bottom of this. We really appreciate it.
New formula burns the eyes
New formula burns the eyes. Been using this daily for years. My newest batch burns no matter how careful I am. Very bummed because I’ve been so happy for years. Please consider changing the formula back to the old formula. It was perfect.
Customer review from jackblack
Response from jackblack
Hi there, We’re so sorry to hear you’re having an issue with your Double-Duty, and we truly appreciate you flagging this for us. Our Quality team has been looking into what may be causing this, and your experience can really help us continue that fact-finding. When you have a moment, could you please email us directly at CustomerService@getjackblack.com if you haven’t already? If you still have the bottle, our team will send you a prepaid shipping label so we can take a closer look, and we’ll be happy to work with you on a refund if you purchase on GetJackBlack.com or exchange for a different product if you purchased at a retailer. Thank you so much for your patience and for helping us get to the bottom of this. We really appreciate it.